ERP System Analyst
Summary:
Provides user support and technical analysis for the organization's ERP systems.
ESSENTIAL DUTIES AND
Responsibilities:
Other duties may be assigned.
Implementation Documents business, functional, and technical requirements to support systems implementations and enhancements.
Serves as a primary technical and process SME for systems implementations.
Documents existing and 'to be' systems architecture and process flows.
Assists with testing and managing defect resolution with technical resources as required.
Assists with documentation and training related to system implementation.
Operations Receive and evaluate incoming user requests and reported defects related to the ERP systems.
Resolves system issues or user requests through PGTI's IT Service Management software.
Proactively monitors the ERP systems for potential issues and coordinates resolution with technical resources as required.
Assists with root cause analysis and replication of system issues.
Assists with testing bug fixes or system changes.
Helps drive improvements of system and user experience by analyzing application architecture and configuration.
Assists with documentation and training related to system changes or processes.
Creates reports or queries to help identify system issues or to provide data insights to the organization.
SUPERVISORY
Responsibilities:
None
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or
Experience:
College degree recommended but not required.
Four years of experience in a computer related field.
At least three years of experience working with ERP systems.
Experience with ERP implementations or experience in a manufacturing setting desired Must be able to operate PC computer hardware.
LANGUAGE / COMMUNICATION SKILLS:
Basic English language skills Strong written and verbal communication skills MATHEMATICAL SKILLS:
Logic skillsREASONING ABILITY:
Attention to detail and ability to develop and follow procedures required.
Ability to work effectively with internal and external groups with different levels of technological knowledge.
CERTIFICATES, LICENSES, REGISTRATIONS:
NonePHYSICAL DEMANDS / WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standard office environment with frequent sitting, walking, and standing.
Occasional climbing, stooping, kneeling, crouching, crawling, and balancing.
Frequent use of eye, hand, and finger coordination enabling the use of office equipment.
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices (office phone, work cellular phone).
The position also requires the ability to work at a computer workstation for extended periods of time.
Frequently work in air-conditioned office environment.
Consistent daily attendance required to ensure timely processing of weekly payroll.
TRAVEL REQUIREMENTS:
Ability to travel occasionally domestically.
Ability to travel to other PGTI locations as needed.
Description:
Occasional:
activity exists less than 1/3 of the time.
Frequent:
activity exists 1/3 and 2/3 of the time.
Recommended Skills Attention To Detail Audio Equipments Computer Architectures English Enterprise Resource Planning Hardworking And Dedicated Estimated Salary: $20 to $28 per hour based on qualifications.
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